Job Description:
Please read through the job description below and if what you see interests you please send your resume to terry.grove@locustraxx.com.
Duties and Responsibilities:
Add value to the "total customer experience" by contributing to the following tasks, including
but not limited to
- Answering and responding to calls, acting as initial point of contact
- Provide client support and technical issue resolution via E-Mail, phone and other
electronic medium.
- Achieve general understanding of the OS and application operations related to company
offered services.
- Maintain call logs and follow-up
- Perform administrative duties
- Learn and test software applications
- Maintain Customer databases
- Provide technical support to customers and employees
- Coordinate customer contact and follow-up
- Update other departments regarding customer feedback
- Assist with the coordination of installations, information, and shipments
- Prepare reports as necessary